Customer Success Engineer
Remote
FingerprintJS, Inc
Oct 2023 - Apr 2024
At FingerprintJS, I provided technical support for hundreds of customers and investigated technical issues using SQL queries. I educated customer on best practices on how to use FingerprintJS's APIs effectively. I proactively monitored users' API usage and performance to identify and resolve potential issues before they impacted customers. I conducted interviews with churned customers to understand their concerns so they could rejoin the platform.
Spanish Learning Application
Personal Project
Apr 2023
A full stack application with exercises designed for learning Spanish. Hosted on an AWS EC2 Ubuntu instance with an NGINX proxy server and Gunicorn (WSGI). The frontend was built with React/Redux and TypeScript. The backend was built with Django.
Helpdesk Technician Guide
Personal Project
Apr 2023
I created a personal blog that documents some of the technical issues I troubleshooted throughout my career in IT. The frontend was built with React and TypeScript. The backend was built with Django and I incorporated serializers to create RESTful APIs from Django models with one-to-many relationships.
Front End Developer
New York, NY
Converseon.AI
June 2021 - Oct 2022
Before
At Converseon.AI, I designed and implemented the frontend for 2 data intelligence applications used by Fortune 500 companies. I designed the UI using Adobe XD and implemented the frontend using Vue.js and Quasar. I created engaging data visualizations (scatter plots, force simulations, data tables) using D3.js and enjoyed collaborating with the backend developers.
Obtained Red Hat Certified System Administrator Certification
Aug 2020
Obtained Amazon Web Services: AWS Developer Associate Certification
Sep 2019
Obtained Amazon Web Services: AWS Solutions Architect Certification
Jun 2019
Obtained CompTIA Network+ Certification
Feb 2019
Obtained Microsoft Certified Solutions Associate: MCSA Windows 10 Certification
Dec 2018
Obtained Microsoft Certified Solutions Associate: MCSA Office 365 Certification
Aug 2018
Help Desk Technician
Fullerton, CA
Alinco IT, Inc
Jan 2018 - Nov 2019
My first opportunity in the tech industry was as a helpdesk technician. I provided technical support via RDP fixing e-mails, printers, and anything computer related. I created Powershell scripts to handle repetitive tasks in Active Directory and managed user mailboxes, distribution groups, and policies in Exchange Administration Center.
Obtained CompTIA A+ Certification
Aug 2017